Global Shop Solutions’ 90-Day Training Transformation
“TalentLMS is hugely important in our growth.”
Winning stakeholder buy-in and scaling training to multiple audiences
There’s a lot of expectation from upper management riding on training. Especially when your training audiences are two key pillars of your business. Keeping employees engaged and informed was critical for Global Shop Solutions. At the same time, ensuring customers were satisfied as end users was make-or-break.
Kim Bellini, Head of Corporate Training, deployed TalentLMS because she can:
- Convert static employee handbooks to online courses
- Serve multiple training audiences
- Launch training in no time
She’s now got a training program that delivers real impact—accelerating employee career development, keeping customers satisfied, and making every stakeholder happy.
Crunch time? Launching training happened in no time
Throwing the employee handbook out in favor of online training can be a daunting process. But not when you’ve got the easiest-to-use LMS on your side. Kim Bellini, Head of Corporate Training, found getting Global Shop Solutions’ L&D up and running a piece of cake.
In fact, internal training proved so effective, it caught the eye of Global Shop Solutions’ CEO, and Bellini almost became a victim of her own success. She now found herself tasked with launching a whole new customer training program. In 3 months. But, beating her deadline was easy with TalentLMS’s subportals.
Training benefits TalentLMS brought Global Shop Solutions
Ease of use: Bellini minimized launch time and maximized user adoption with TalentLMS’s intuitive platform.
Free Plan: Without ticking time limits, exploring the platform, demonstrating its potential, and winning stakeholder buy-in was a breeze
Branches: Bellini divided her different training audiences into dedicated subportals where she could offer targeted, relevant training.
Scalable platform: Growing training to different use cases and multiple audiences posed no challenge with a robust, fit-for-use platform.
Iterative training: Bellini gathered feedback from her learners and built upon the training’s success and effectiveness with a two-way LMS.
Training Excellence Awards
Dual Finalist, Top Training Program & Great Results Award
Cross-category excellence is hard to find. Congratulations to the team at Global Shop Solutions for their all-around commitment to training and placing as finalists in not one but two awards!
Explore more training success stories
Video Transcript
Kim Bellini
With fast-evolving software, you have to stay on top of training, so we provide that on a consistent basis. TalentLMS allows us to do that across the world on any timetable.
Global Shop Solutions is an ERP software, which stands for Enterprise Resource Planning. We primarily work with small to medium-sized manufacturers, and we provide the software that helps them run their business, all the way from taking a quote to taking a cash receipt. Training is really foundational to what we do here. We want to make sure that our end users know how to use the software. They need to know how our software works so they can work hand in hand with our onsite consultants to be able to configure the software that meets their needs.
There were several things that went into choosing TalentLMS. One that was particularly appealing to me was that I could have a free trial. So I could test it out and start showing people here, so I could get buy-in from the upper management that we also needed branches, because I knew eventually that we would want to offer this LMS to our customers once we got our catalog built out, and ease of use, it was very simple. The layout was nice, could customize it however we wanted.
Before TalentLMS, our training was primarily manual and all in a big white binder. So my first goal when I took the job as corporate trainer was to move it into an online format, and because it was so new and unique, there was a lot of very quick adoption. A lot of the employees who had been here a lot longer were a little jealous of all the new hires who got to use the LMS and take advantage of the interactive courses.
Prior to having a learning management system here, it would take anywhere between 2 to 3 years for a new employee to move from our customer care department into a consulting role. But with the LMS, they have learning opportunities at any time, and it has made a huge difference in the amount of time someone needs to move up within the company. Now we have people moving up within 8 to 12 months.
Our CEO saw what the LMS was doing internally, and he wanted to offer that to our customers. So he gave me 90 days to get courses into the LMS to make it a marketable product for our customers. That was a bit of a crunch getting that done, but because TalentLMS is so easy to use, we were able to execute that, and we had something within 90 days for our customers.
Emma Miller
TalentLMS has made it really easy to give all of our customers access to our standard training content, but also really communicate with our customers and take their feedback and turn that into new training content as well.
Kim Bellini
TalentLMS is hugely important as a partner in our growth here. We want to be able to train and have high quality employees that provide a good service, as well as train our customers so they can be better end users of our software and ultimately a happier customer.
And TalentLMS plays a huge role in that.
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