Fabletics OS trains an award-winning team with TalentLMS
“The #1 benefit… after deploying TalentLMS is we have a more knowledgeable workforce, and this helped us be better at every single KPI we have.”
Boosting training adoption to 98% in Fabletics OS’s award-winning global workforce
Reaching and training a global customer service workforce can be challenging. Especially when your teams have different cultural backgrounds and languages.
Julie Barton, Director of Global Training & Communication, relies on TalentLMS because she can:
- Deploy brand and policy updates in a snap
- Localize to different languages
- Meet all KPIs and stay ahead of the curve
And it shows. Fabletics OS’s teams are never left in the dark and have won multiple awards—in multiple countries.
Fabletics OS: Maintaining the highest of customer service standards
Fabletics OS is a globally integrated fashion operations and services provider. Its clients include some of the world’s most recognizable and fastest-growing brands. So, when you’re responsible for teams that represent those brands to their customers, you need your people up to date and on point.
Fabletics OS chose TalentLMS to do just that. From HQ in LA, California, Barton can instantly deploy training to every team, regardless of their location. On a fully-branded platform in the language her learners prefer.
Now her reps not only make a great first impression, but a lasting one.
Training benefits TalentLMS brought Fabletics OS
Instant training deployment: Barton can reach every learner, regardless of their location, so all her teams are aware of the latest brand updates.
Platform localization: Europe, North America, Latin America, Asia, Africa. Fabletics OS’s international teams are all comfortable training in their preferred language.
Multiple use cases: Whatever training Barton needs to provide, she has confidence her teams are equipped with the knowledge to address customer concerns.
Training adoption: Thanks to TalentLMS, Fabletics OS has experienced a boost in training adoption all the way to 98%. That’s almost perfection.
Training reporting: Proving her training’s effectiveness is easy for Barton. She can monitor L&D progress from her portal’s real-time dashboard.
Training Excellence Awards
Winner, Top Training Program for 2 Years in a Row
& Training Trailblazer Finalist
The outstanding training value unlocked by Fabletics OS is seriously impressive. So impressive their entry secured first place in the Top Training Program category for the second consecutive year and also earned them recognition as a Training Trailblazer Finalist. Congratulations on these incredible achievements!
Explore more training success stories
Video Transcript
Julie Barton
You can easily use TalentLMS anywhere you are in the world. If we have updates that we want to send out to our agents globally, we can just upload the course, and in an instant, they can see it on their profiles. It helps us deliver all the brand updates in a snap of a finger.
TechStyleOS is a global company that supports a community of fashion membership-based brands. We have more than 4.5 million active members, we operate in 12 countries, and we support seven languages. We use TalentLMS in three distinct ways. The first is for new hire onboarding, the second is for upskilling, and the third is for cross-skilling. So all of our agents across all of our global member service centers are equipped with all the knowledge they need to address customer concerns.
Since implementing TalentLMS, we have seen a growth in learner engagement from 85%, now we average about 95 to 98% learner engagement. And this has helped us create a big group of well-equipped people that are always up to date with the policies and brand updates that we have.
There are two major groups that really enjoy using TalentLMS. First is our learning solutions team that creates all of these amazing courses for us. They love using TalentLMS because it’s very user-friendly. They can create the courses right in the tool and also some of the courses in the Talent Library, upload it in TalentLMS, and it’s just really perfect.
Now for our agents group, they love using TalentLMS because it’s very simplified, and they’re able to see the courses that they need to complete, right off the bat after logging in.
Personally, I like TalentLMS because I’m able to track our progress in real time. I love that when somebody asks me, “Hey, how’s your training doing?” I’m able to go to the tool, pull up the scores right away.
We are very proud. Our global member services team has bagged the award for Best Customer Team from Newsweek for 2022, 2023, 2024, and we also won the German Customer Service Award in 2023.
We love the live chat support from TalentLMS. If we have a question, it gets answered in minutes and then they follow it up with an email right after. At the same time, we also love our account manager. She’s always there to help us with any questions we have.
The number one benefit that we see after deploying TalentLMS is we have a more knowledgeable workforce, and this helped us be better at every single KPI that we have.
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