42 North Dental’s high-value healthcare training with TalentLMS
“TalentLMS made the last job of my entire career the best job I will ever have… making it so easy and so much fun.”
No-compromise healthcare compliance and training to retain talent
Plagued by high turnover, compliance commitments, and siloed training hubs, 42 North Dental found operations increasingly difficult. But in healthcare, your number one priority is your patients. So, how could the organization overcome these challenges while still providing quality care?
Randy Schumacher found training success with TalentLMS because he could:
- Scale training to 1,600 learners,
- Check off compliance training,
- And allow 42 North Dental’s providers to focus on their patients.
With a comprehensive training hub, Schumacher cut turnover, complied with industry regulations, and prioritized 42 North Dental’s integral patient-provider relationship.
42 North Dental: Transforming training for quality patient care
Running a dental practice comes with a lot of spinning plates for dentists. Especially when you’re trained in healthcare, not business management. Which is where 42 North Dental comes in. The organization has over 40 years of experience supporting dentists to do what they love—providing quality patient care without the admin overload.
Schumacher, Director of Learning & Development, went with TalentLMS to pull training out of the dark ages. With a modern training platform on the side, he created a one-stop learning hub for all, encouraged career development, and drastically cut employee turnover.
Training benefits TalentLMS brought 42 North Dental
Centralized training hub. A consolidated online training program saved 10.5k work hours, translating into significant cost savings.
Continued compliance. Healthcare providers certified (and recertified) their compliance with strict healthcare industry regulations.
Streamlined onboarding. Less dependence on individual practices to onboard new hires saved each practice 35 hours per new employee.
Reduced employee turnover. With a focus on career development, training encouraged employees to stick around and cut turnover from 40% to 25%.
Training Excellence Awards
Dual Winner, Training Trailblazer & Great Results Award
Pioneering training and proving value needs an uncompromising commitment. The impressive merit of 42 North Dental’s training translated not only to business returns, but an exceptional standard of care where it matters most—with their patients. Congratulations on the well-deserved wins!
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Video Transcript
Randy Schumacher
It is getting harder and harder to run a dental practice as a dentist. What TalentLMS has done for our organization has given doctors and hygienists the opportunity to focus on quality care.
42 North Dental is there to allow dentists to do what they do best, provide quality care to patients, and we take care of all the support functions: recruiting, training and development, payroll and facilities. The two things that set 42 North apart is the quality of care we provide our patients. And the second thing is the training and development we offer our staff of 1,600 people.
The three areas where TalentLMS has really helped us. Number one, compliance. The medical and dental industry are filled with compliance related training that doctors and hygienists need to take. Number two, just learning and development. We’ve created a lot of programs to help people with their career development. And finally, onboarding every new hire, because our industry has a fairly high turnover and we are constantly training new hires.
I don’t like to talk about the dark ages, but before I got to 42 North Dental, training happened in little pockets. Each department had their own training material if they had any material at all, none of it was very scalable or shareable. Through TalentLMS, we created a repository of all that training, and as we brought all of our training content together, we created a massive library of quality material to give to everyone in our organization.
Lauren Gillis
Using TalentLMS is really straightforward and easy. The format is really visual, and I can almost use it to build an outline as I’m going and fill in the blanks and supplement and build on top of what I have. So it helps me from that brainstorming all the way to the final build.
Randy Schumacher
One of the programs that we developed early on was a front desk training program. When we started, we did have a roughly 40% turnover rate, and we saw a dramatic reduction in the program when we created through TalentLMS, a blended learning program, for our front half staff. We have had a number of people that went from being a front desk staff, learning content on 42U – TalentLMS – that became practice managers. And over the course of the last three years, we’ve had three people that started as a front desk staff, that became regional managers.
Currently, we have 322 courses on TalentLMS, and the support we’ve received has been phenomenal. They have given 110% to support us to make this job and using this platform so easy.
TalentLMS made my last job of my entire career the best job I will ever have. And I just want to personally thank TalentLMS for making it so easy and so much fun.
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